Privacy Policy

Zen Unscramble · Mystic Fox Games · Last updated 28 October 2026

Zen Unscramble is a family word game, and we treat your data the way we treat our word list: carefully, and with children in mind. This page explains — plainly — what the game stores and what it never does.

What stays on your device

• Your game progress: solved words, streaks, coins, XP, settings and themes.
• Everything needed to play solo realms works fully offline. No account is required to play.

What we store if you create an account

Creating an account is optional. If you do, we store:

• Your username — the name you choose, shown on leaderboards.
• Your sign-in identity — if you use Google Sign-In, we receive the basic account identifier needed to sign you in. We never see your password.
• Your game progress — synced to the cloud so you can continue on a new device.
• Leaderboard entries — your username, points and player level (shown as a rank badge), visible to other players.

Ads

The game shows one kind of ad, and only when you ask for it: when you are out of coins and gems, you can choose to watch a short video ad to earn gems. There are no banner ads and no ads between words.

• Who serves them: Google AdMob. To show an ad, measure it and stop fraud, AdMob receives information about your device, such as its model, its approximate location from the IP address, and its advertising ID. Google's own policy explains how it uses this: How Google uses information from apps that use its services.
• Children: every player on the phone gives a birth year when their profile is made, and the year stays on the phone. For a child's profile, or a profile with no birth year, every ad request is marked as directed at a child. Those ads are never personalised, and only ads suitable for all ages are shown.
• Grown-ups: ads may be personalised. In the EEA, the UK and Switzerland, Google asks for your consent first, and you can change your answer at any time in Settings ▸ Ad privacy.

Purchases

Gems, bundles and the Zen Club are paid through Google Play, and your card or payment details go only to Google. We receive a purchase token from Google. Our server checks that token with Google before the game hands over what you bought.

The AI helper in Get help

Get help has an AI helper that answers questions about the game. What you type there is sent through our server to the AI model (Claude, made by Anthropic) so it can write an answer. Anthropic's business terms do not allow it to train its models on these conversations.

• We keep only a scrambled code for your phone, so we can limit how many questions a phone asks each day. The code is not your name and cannot be turned back into your phone's ID.
• If you tap Contact support, your message is saved for the Zen team to reply to, together with what you asked the helper.
• Please don't type personal details such as your full name, address or phone number into the chat.

What we don't do

• We don't sell your data. Ever.
• We don't show interest-based advertising to children.
• We don't ask for your real name, photos, contacts or location.
• We don't let other players message you — there is no open chat.

Children

Zen Unscramble is built for family play. Every answer word, meaning and image in the game is reviewed against a strict kid-safe rule. We collect the minimum data needed to run the game, and a child can play the full solo experience with no account at all. If you believe a child has created an account with information they shouldn't have shared, contact us and we will delete it promptly.

Deleting your data

You can remove your account and everything tied to it at any time — see Delete Account. Uninstalling the app removes all locally stored progress from your device.

Changes

If this policy changes, the date at the top changes with it, and meaningful changes will be announced in the app.

Contact

Questions about privacy? Write to support@zenunscramble.com — a human reads it.